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Problem Definition

Special Olympics-LogoSpecial Olympics of Oregon was upgrading its Microsoft Windows operating system across the entire network, including both headquarters and regional offices.

Users and super-users needed training in the operating system, basic networking, and communications functions specific to their configuration.

While some users already had a high degree of familiarity with the operating system, others were assumed to be new to computers and Windows-based systems. Due to the needs of these users and super-users, they requested a customized training solution.

The training needed to be designed and developed concurrently with the software installation, and would be delivered concurrently with the go-live date.

Approach/Method

Intulogy created a single-day, operating system training course. Small class size allowed instructors to have time to respond to participant questions and cover areas of specific concern.

Courses were presented to the headquarters and regional staff over a one-week period. This format allowed Special Olympics of Oregon to rapidly train its employees without significant disruption to regular operations.

Intulogy worked closely with Special Olympics of Oregon to analyze user and super-user training needs. During training development, we ensured that all training materials and job aids matched the configuration and functionality of the live OS environment.

Special Skills Used

The Windows environment contains many features, and full operating system training would extend beyond a single day. Intulogy’s consultants used their expertise in applications training to create a content-rich course that focused on the client’s specific end-user needs.

Benefit to Client

Special Olympics ofOregon received the benefits of a customized training solution within the time frame of an off-the-shelf solution.

Result

Users and super-users received training related to their workplace environment and were immediately able to transfer these skills on the go-live date.

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