Conflict Resolution

Workshop Overview

Conflict in the workplace can, and does, negatively affect your business, your employees, and, most importantly, your customers. As a result, targets can be missed, sales lost, and budgets overrun. This fun, interactive one-day program will show you how to resolve conflict quickly and effectively, thus minimizing the impact to your organization and its goals. You will learn that as a leader it is your responsibility to resolve conflict and that your employees look to you to see how you deal with problems. This program gives you the essential skills you need to successfully model conflict resolution.

Who Should Attend

All employees responsible for Conflict Resolution including Executives, Managers, Supervisors, and Frontline workers.

What You will Learn

Participants will:

• Understand both the negative and positive impacts that conflict can have on the effectiveness of the business.
• Differentiate between healthy and unhealthy conflict.
• Understand that, as a leader, you are responsible for facilitating conflict resolution.
• Discuss the importance of hearing all perspectives and reaching common ground on the problem or conflict.
• Practice techniques and use a seven step process to effectively resolve conflict.
  

After the Workshop, You'll Be Able To:

• Advise those involved in conflict as to how it is affecting performance and the possible consequences of unresolved conflict.
• Use a seven step process to effectively deal with conflict:
  • Identify conflict and act immediately.
  • Clearly express what conflict you are observing and its impact.
  • Involve team members to describe the conflict.
  • Effectively summarize what has been said, identifying points of agreement and disagreement.
  • Encourage team members to suggest solutions.
  • Get agreement and commitment.
  • Conduct follow-up discussions.
• Encourage healthy conflict to stretch the team’s thinking and performance.
  

Other Features

This program emphasizes hands-on skills practice to give participants significant opportunity to become comfortable with conflict resolution. Therefore, class size is limited to a maximum of 14 participants.

Contact Us

If you have a question or would like to talk with us about your training project, please contact us.