Customer Care that Counts
Workshop Overview
The customer may not always be right but the customer is always the customer. One of the biggest challenges facing organizations today is keeping customers happy, or at a minimum, just keeping customers. This program emphasizes that if your customers are merely satisfied, you should start to worry. It also places a strong emphasis on the role that excellent customer service plays in retaining your customers and contributing to the success of your company. You will learn to have value added dealings with your customers, create customer loyalty, how to diffuse customer emotion, and how to deal with difficult customers. You will leave the program confident in delivering superior customer service to all your internal and external clients.
Who Should Attend
All officers responsible for internal and external customer care within your company including Senior Executives, Management, Supervisors, and Frontline employees.
What You will Learn
Participants will:
After the Workshop, You'll Be Able To:
Other Features
This enjoyable, valuable, interactive seminar is facilitated using large and small group exercises, fun activities, skills practices, and individual work.
Given the significant emphasis on skills practice in this program, class size is limited to a maximum of twelve participants.
Contact Us
If you have a question or would like to talk with us about your training project, please contact us.
