Training in the Classroom or at the Desktop

Traditionally, training delivery has meant that a trainer stood at the front of a classroom and presented material to participants. In live, instructor-led training, the trainer uses manuals, exercises, and classroom presentations to help ensure that participants learn the material and attain the learning goals.

Business-Results

With the development of eLearning and distance learning, methods of training delivery have expanded. Now, people can participate in learning experiences while still at their own desk. They can learn material by a self-paced CBT or WBT, or they can join an online learning classroom led by a trainer as part of a synchronous courseware solution.

Training that Leads to Business Results

Intulogy believes that people learn best when they are drawn into the material. Their time is valuable—both to themselves and to your company. Therefore, if they can see the direct benefit of the training, they will respond positively to the program. During training delivery, we listen to your participants? interests and needs. We focus on helping them master the skills and attain the training goals—so that they can apply the learning on-the-job.

Planning for Training Excellence

If your organization is considering a training delivery program, the following items are a few ideas to take into account:

  • What are the benefits of using an outsourced training consultant?
  • How do outsourced training consultants stack up to other options?
  • Will an outside consultant be able to fit in with your organizational culture?
  • What training method will fit your material best?
  • What are the logistics of planning a training course?
  • What content will be included in your training materials?

The Benefits of a Full Service Consultant

Whether you’re selecting Intulogy to design, develop, deliver, and evaluate an entire training course, or just to deliver a single training class, we use the same instructional design consultants. And that’s just one of the benefits that we offer you. Since you’re getting consultants that are fully trained in the latest adult education systems and evidence-based training, they approach your project with all of that in mind from the very beginning, no matter the size of the project.

What that means to you is that when our training consultants are preparing for your delivery project and reviewing the material, they’re innately analyzing the design. When they deliver your material, they’re doing much more than just presenting material to your employees. They’re watching all of them, instinctually taking note of how well they’re digesting each part of the material. They’re doing all of that, because that’s who we employ at Intulogy. It’s part of our organizational culture, and it comes through in the way that our consultants approach a project.

Thus, the feedback that you get from an Intulogy delivered project will be much more than just a report that tells whether or not the participants enjoyed the training. You’ll get much more than that, because our consultants are trained instructional designers, not just presenters.

Training Doesn’t Always have to be “Fun”

Intulogy trainers know that it’s not always important that participants in a training class “enjoy” the training. Whether or not the participants enjoyed the bagels or the training manual just is not that important to your bottom line. Our facilitators know that important training results are:

  • Whether or not your employees were engaged and digested the information that was presented to them
  • Whether their performance at work will be significantly impacted after the training
  • Whether behavioral improvements will translate into dollars saved

Those are all observations that Intulogy consultants have been trained to monitor. Sometimes your organization will need that level of detail, beyond a simple presentation. If so, Intulogy is ready and willing to help you.

If you’d like to see how Intulogy’s training specialists can provide benefit to a company that initially only had a need for delivery facilitation, please read our case study about our involvement with Wells Fargo.

If your organization has a specific training need in mind and you’d like to discuss it with us, please contact us. We’ll be happy to help you in any way we can.

What makes Intulogy consultants different?

We’re willing to compare our professional consultants to other individuals that you might ask to deliver your training material for you, so that you can see how different elements of training facilitation stack up.

Internal Subject Matter Experts Internal Trainers Outsourced Trainers Intulogy Facilitators
Understand Adult Learning Theory Unlikely Maybe Maybe Yes
Skilled in Classroom Management Unlikely Maybe Maybe Yes
Specialize in Training No Yes Yes Yes
Can Devote Time to the Project Unlikely Maybe Yes Yes
Provide Feedback on the Course Unlikely Maybe Maybe Yes
Offers Insight for Redevelopment Unlikely Maybe Maybe Yes

 

In many companies, the people who are asked to deliver training are technical experts who understand the subject matter, but they may not understand training theory. They also often have many other responsibilities beyond training delivery. In contrast, Intulogy’s facilitators are professional trainers who often have deep expertise in areas that extend beyond training delivery.

Instructional Design

Many of our trainers have experience with content development and instructional design, assisting organizations in developing successful training programs.

Training Expertise

Many of our trainers have been in the field of training and facilitation for years. Thus, they can draw upon their experience with similar training projects.

Feedback and Training Redevelopment

Intulogy’s trainers understand your need to develop and grow as the business climate changes. Our facilitators can offer insights to strengthen current delivery programs and respond to new needs.

If you’d like to see how Intulogy’s training specialists can provide benefit to a company that initially only had a need for delivery facilitation, feel free to read our case study about our involvement with Wells Fargo.

And, if you have a specific training need in mind and you’d like to discuss it with us, please don’t hesitate to contact us. We’ll be happy to help you in any way we can.

Organizational Culture

Whether you’ve tasked Intulogy to design a whole course for you, or just deliver a couple of classes to your employees, we try to learn enough about your organization to make sure that we’re targeting your audience with the best training methods we can. The biggest part of learning about your organization is about getting a grasp of what is called “organizational culture.”

Your organizational culture works its way into everything you produce. So, anyone from the following list, who touches it, is going to feel your company.

  • New Hires
  • Employees
  • End Users
  • Clients
  • Prospects

What is Organizational Culture?

Entire books are written on this subject, but organizational culture is, at its most simple definition, the soul of your company. All of the anchor points of organizational culture can be hard to pin down, but their effects are seen every day. Organizational culture is what defines your company’s personality through its employees and representatives. When an outside observer looks at a company, and wanders through its offices, they would be likely to see the elements of organizational culture at work.

Organizational culture goes beyond pat slogans printed around the office and plays more to what your organization, as a whole, believes in and espouses. However, it is not something that can be changed easily. If you believe that you can change your organization’s culture by changing the posters in the office, then you’re not thinking deep enough. Organizational culture is a much deeper impacting concept than that. It plays out in tangible, physical ways, but it is an interconnection of the people that make up your organization.

The Power of Organizational Culture

If organizational culture has a palpable feel inside a company’s offices, then it’s only natural that it would bleed into the the products and services its employees put out. It is also critical to assume that those same employees are going to be more influenced by documents and presentations infused with that same message.

That’s why we believe that it’s important for our facilitators to be trained instructional designers. They’re trained to make sure that your organizational culture is imparted in the training they’re delivering. In essence, it’s important to us that we “get” you.

If you’ve got more questions about how your organizational culture can be taken into account when we work with you, or would like to talk to us about a specific training project, please feel free to contact us.

Methods of Training Delivery

When your organization is thinking about delivering training to any audience, there’s much to consider. On the surface, a successful training session may look simple, but that’s only if it’s been planned properly. So, even if you’re bringing Intulogy in only to deliver your training session, we’re very likely to engage you and ask about what you’ve planned. We do that because we want you to be successful, and have your training session be as effective as it can possibly be.

Logistics of a Training Delivery Session

There are a number of items to consider when your organization begins planning a training session for a group of people. How well you consider these items can determine how well your training session succeeds.

It’s important to consider the behind the scenes items that happen before the training session occurs, like:

  • How the sessions are scheduled (Do you need special considerations for your audience?)
  • Schedule facilitators (Are you planning multiple sessions that need to have multiple facilitators?)
  • Enrolling your audience (How are they going to be enrolled? by location? by position?)
  • Shipping the materials (Where do they need to go to? Who needs to have them? When do they need them by?)

In addition, there are other details to consider, such as the type of training your organization wants to utilize. Each of the following learning methods can dictate a different level of involvement for a facilitator. Because, even if you’re using eLearning, if it’s going to occur in a classroom and cover a complex topic, you may want someone on hand to help guide participants through challenging sections.

The Course Management Plan

The training implementation phase begins when your first participant starts training, and it only ends when your final participant completes the course. The main training delivery phase might be as short as a month for a self-paced CBT/WBT module; however, it may take several months if you provide instructor-led training in a classroom or online learning setting. In either case, the training implementation phase is likely to extend beyond the initial delivery phase, perhaps becoming part of training for new hires.

There are often many administrative tasks related to the implementation phase. Courses need to be announced, supervisors must enroll participants, training spaces (physical or virtual) need to be prepared, materials printed, and trainers scheduled. A course management plan creates a checklist to ensure all these administrative details are addressed on-time. Intulogy can help you with the development and execution of your course management plan. Additionally, if your company has a learning management system, we can help you integrate your course with that system.

If you have a specific training need in mind, or you’d like to discuss any of the questions raised on this page, please don’t hesitate to contact us. We’ll be happy to help you in any way we can.

What are you Delivering?

One important piece of your overall training solution to be considered is the actual content that will be delivered, because this has to mesh well with the method that your organization employs. Sometimes the material that you need to deliver will work well if it’s delivered through several self-paced eLearning modules, but if the content is especially complex, you may need to have a facilitator on hand to assist learners.

Logistics are a Concern too

Additionally, if the content you have to teach is a nationwide rollout or a new software launch, the logistics of how and when everything comes together becomes even more critical.

When you’re delivering training to multiple locations around the country, and they need to be conducted with precision and timing in order, how well you plan will be especially important. Your planning and execution of such a large training endeavor will translate into successful return-on-investment, as well as your company’s bottom line. If you’d like to see how we helped Wells Fargo take on just such a challenge and win, check out our case studies section.

Client Facing Engagements

Even though it is more common that your training participants are your employees, it is sometimes possible that your organization will have a need to provide training to your end-users or customers. In these situations, it’s even more important that every detail is executed perfectly. Client-facing events always involve your company making some sort of impression on the people who pay your bills, so you want to make sure that no matter what happens, they leave feeling positive.

Situations like these may demand–above and beyond any others–that you employ a professional training consultant like Intulogy. We’ve made it our business to make those positive impressions every single time we work with a client. Think about this situation as a metaphor: if you were holding a dinner party for your clients, would you try to cook the meal yourself, or would you pay a professional caterer?

If you’d like an example of Intulogy’s ability to provide just such a training program to end users, take a look at our case study about our project with CCIS. Finally, if you have any questions, or if you’d like to talk about a specific training challenge, please contact us.

Intulogy’s Training Delivery Capabilities

When your organization is ready to implement a customized training program, Intulogy will be ready to help. We can provide either a total outsourcing or a staff augmentation solution for your training implementation. Here are some of the alternatives we can provide:

  • Full staffing for your instructor-led courses
  • Train-the-trainer (T3) workshops for your trainers
  • Staff augmentation for peak demand for a new or existing course
  • E-trainers for distance or eLearning courses
  • Mentoring-on-demand for CBT and WBT situations
  • Course management and planning

In our case studies section, we explore how outsource training delivery provided value to both new and established companies. For example, you can read how Wells Fargo successfully outsourced training delivery for its mortgage processors and closers during a refinance boom.